Certified Peer Support Services
Heaven Sent Peer Support LLC offers a comprehensive range of mental health and substance abuse services, including certified peer recovery advocacy, addiction coaching, and emergency resource assistance.
Melissa, who is a New York State certified peer specialist and family peer advocate,
provides youth engagement, community outreach, and human services support to those in need.
Melissa is also certified to provide:
-Psychosocial Rehabilitation (PSR)
-Family Support and Training (FST)
-Community Oriented Recovery and Empowerment (CORE) services.
I strive to help people develop their own goals, create strategies for self-empowerment, and take concrete steps towards building fulfilling, self- determined lives.
Feel free to email me so we can start this journey together.
Meet the Director Melissa Caro(HOPE GIVER)
Training and Certifications include:
-Narcan Training 2024
-Academy of Peer Services: NYS Certified Peer Specialist 2024
-Recovery Coach University (2024) Certified Recovery Peer Advocate
-Motivational Interviewing
-Harm Reduction
-Family Supported Care
-Medication Supported Recovery
-Trauma-Informed Care
-Cultural Diversity Training 2024
-Anti-Sexual Harassment 2024
-NYS Mandated Reporter 2024
-Child Development Associate Credential-2018
-Safe Food Handling 2017- Current
-Youth mental health first aid certification 2024-Current Mental health for adults and teenagers
-First aid certification 2024-Current
-CPR and first aid, adult and youth 2024-Current (FANS) exam 2024-Current
-Family, peer advocate certification (FPA) 2024 -Current
- Community Organizer
Education
Associate of Applied Science: Human Services (2023)
CRPA, CARC
Youth Engagement Specialist
Mission
Heaven Sent Peer Support is a community of caring professionals. We offer a range of specialized services for youth and families to develop skills for lasting success.
Empowering individuals and families on their own journey to hope and recovery.
-New York Certified Peer Support Specialist
-Family Peer Advocate
-Youth Engagement Specialist
-Certified Recovery Peer Advocate
-Certified Addiction Recovery Coach
Serving the Rochester, NY and Monroe County surrounding areas.
Our Vision
Heaven Sent Peer Support will be the proven provider of high quality, person-centered care. We strive to provide hope and inspiration to others. We will collaborate agency-wide and form compassionate partnerships with youth, families and the community of Rochester, NY.
We Value
Relationships based on Empowerment, Caring, Hope, Strength and Respect are the foundations of our efforts.
Our Guiding Principles
Safety: Freedom from the occurrence or risk of injury, danger or loss (physically, emotionally and morally).
Sustained/Future Positive Impact
Constant improvement today and tomorrow.
Cultural Sensitivity: Being aware and honoring that cultural differences and similarities exist and have an effect on perspectives, values, learning, and behavior.
Honor Individual Journeys: To respect and accept as valid every individual’s progression from their past through their own present and into their future.
Fiscal Responsibility: Being accountable for the wise and measured use of financial resources.
Fidelity: Staying true to a process or model.
Accountability: Being responsible for one’s conduct and being answerable for fulfilling your role.
Family Driven/Youth Guided
Families have a primary decision-making role in the care of their children.
This includes
• Choosing culturally and linguistically competent supports services and providers.
• Setting goals.
• Designing, implementing and evaluating programs.
• Monitoring outcomes.
• Partnering in funding decisions.
Youth Guided: Youth have the right to be empowered, educated, and given a decision-making role in the care of their own lives. This includes:
• Having a voice in decision-making.
• Capitalizing on their strengths.
• Being current resources, not future assets.
Collaborative Relationships
Is the process by which people purposefully cooperate with each other to develop a personal working relationship over time. Mutual commitment to the future and effective balancing of competing needs are essential to the process. Collaborative includes managing conflict and having crucial conversations.
Join Us
Help Our Cause to support the community
Your support and contributions will enable us to meet our goals and fund our mission.